General shopping questions
What is buyewis.lk?
buyewis.lk is the online shopping platform powered by EWIS, offering electronic products including OCTA laptops, desktop computers, all-in-one PCs, TVs and interactive smart boards. Browse available products online and review their specifications, prices and warranty information before placing an order.
Is buyewis.lk a trusted online electronics store in Sri Lanka?
Yes. buyewis.lk is operated by EWIS, a trusted Sri Lankan technology company with over 40 years of industry experience and expertise. EWIS also owns a manufacturing facility in Sooriyawewa, Sri Lanka, reflecting its long-standing involvement in the country's technology industry.When shopping on buyewis.lk, you can explore product specifications, prices, warranty information and return policies before making your purchase. For added peace of mind, review the terms applicable to your selected product or contact our team for assistance.
What electronic products can I buy from buyewis.lk?
You can explore available laptops, mini PCs, all-in-one computers, displays, TVs and interactive smart boards. Product availability may change, so check the relevant product page for the latest details.
How do I choose the right laptop or computer for my needs?
Consider how you plan to use the device, your budget, processor, RAM, storage capacity, screen size and software requirements. Students, office workers, business owners and home users may have different needs. If you are unsure, contact EWIS for assistance in choosing a suitable configuration.
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Are the product prices displayed on buyewis.lk inclusive of VAT?
Check the displayed price and tax information carefully before purchasing. Product prices currently displayed on buyewis.lk are marked as exclusive of 18% VAT. Confirm the applicable taxes and final payable amount at checkout or with the sales team before placing your order.( amount payable/include 18% VAT price shows on every product page under price tag.)
Orders and payments
How can I place an order on buyewis.lk?
Browse the buyewis.lk website, select your preferred product and configuration, check the quantity, review the price and product details, and follow the checkout instructions. Provide accurate contact and delivery information and review the final order details before confirming your purchase.
Can I ask questions before placing an order?
Yes. You can contact the EWIS team for product information, configuration advice and purchasing assistance. Call +94 11 7 520 520 or +94 77 0 520 520.
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Contact us on WhatsApp
What payment methods are available on buyewis.lk?
buyewis.lk offers a range of convenient payment options, including most major bank card payment options, credit card instalment plans of up to 12 months, and bank deposits. Please check the available payment methods and applicable terms at checkout before completing your purchase. Please note that Cash on Delivery (COD) is not available.
Can I change or cancel my order after placing it?
Contact the EWIS team as soon as possible if you need to change or cancel an order. Whether a change or cancellation can be accommodated depends on the order's processing and fulfilment status and the applicable terms. Do not assume that an order has been cancelled until the team confirms it.
Delivery and order tracking
Does buyewis.lk deliver products across Sri Lanka?
Yes! buyewis.lk offers islandwide delivery across Sri Lanka, with a standard delivery timeframe of 3–4 working days. The standard delivery charge is Rs. 350 per package. However, delivery charges may vary depending on the product size and quantity. If you have any questions or special delivery requirements, please contact our sales team for assistance before placing your order.
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Contact us on WhatsApp
How long does delivery take?
buyewis.lk typically delivers orders across Sri Lanka within 3–4 working days. Delivery times may vary depending on product availability, delivery location and order requirements. If you have any questions about your delivery, please contact our sales team for assistance.
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Contact us on WhatsApp
How much does delivery cost?
Delivery charges may depend on your location, product type and delivery arrangements. Check the applicable charge during checkout or confirm it with the sales team before completing your purchase. The standard delivery charge is Rs. 350 per package.
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Contact us on WhatsApp
How can I check the status of my order?
Use any order-status information provided after checkout. If you need an update or have not received the expected communication, contact EWIS with your order reference so the team can assist you.
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Contact us on WhatsApp
What should I do if my product arrives damaged, incomplete or incorrect?
Contact EWIS promptly and explain the issue. Keep the product, original packaging, accessories and order details, and take photographs of any visible damage if possible. Follow the official return or exchange process before sending the product back.
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Contact us on WhatsApp for more
Warranty, returns and after-sales support
Do products purchased from buyewis.lk come with a warranty?
Yes! Most products purchased from buyewis.lk come with a standard 1-year warranty for your peace of mind. Selected products may also offer additional warranty options, allowing you to choose extended coverage where available. Please check the warranty details on the individual product page before purchasing, as coverage and available options may vary by product.
How can I claim a warranty for a product purchased from buyewis.lk?
Check your product's warranty card and applicable warranty terms. EWIS's published standard warranty policy states that eligible warranty claims require the product to be handed over to an EWIS branch and the warranty card to be presented. Contact the service team on +94 11 7 520 520 for instructions before visiting.
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Contact us on WhatsApp
Can I return or exchange a product purchased online?
Returns and exchanges are subject to the published return policy. The current policy states that eligible products must be in their original, new and unused condition, with returns requested within seven days of receipt. Refund eligibility is limited to products that are defective, damaged, incorrect or incomplete. Contact EWIS for return authorisation before sending an item back.
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Contact us on WhatsApp
How long does a refund or exchange take?
According to the published return policy, processing returns and exchanges takes three to five business days. Refunds are processed through the original payment method. This is the stated processing period, not a guarantee of when funds will appear in your account.
Where can I get technical support or after-sales service?
Contact the EWIS service team on +94 11 7 520 520 or visit the published service centre at No. 441/7, 2nd Lane, Kotte Road, Rajagiriya, Sri Lanka. Confirm service availability and any requirements before visiting.
WE'RE HERE TO HELP
Still Have Questions? We're Here to Help.
Choosing the right electronic product is an important decision. Whether you're looking for a laptop, computer, TV or interactive smart board, our team is here to help you find the right solution for your needs.
Need product information or help before placing your order? Contact us on WhatsApp or explore our latest products online.
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